How your personal information is used by Lloyds Bank Wholesale Banking & Markets.

Last updated 24 April 2012 

1. Introduction

1.1 Lloyds Bank Wholesale Banking & Markets is part of the Lloyds Banking Group, which includes a number of other brands including Lloyds TSB, Halifax and Bank of Scotland, and their associated companies. More information on the Lloyds Banking Group can be found at www.lloydsbankinggroup.com.

1.2 Please read this Privacy Statement to understand how we use and protect the information that you provide to us through http://www.lloydsbankwholesale.com ("the Website”).

1.3 By accessing any part of this Website or providing any information to us you consent to the use and transfer of your information on the terms set out in this Privacy Policy.

1.4 We reserve the right to revise or supplement this Privacy Policy from time to time at our sole discretion and you agree to revisit this page regularly to ensure that you are familiar with the most current version. By continuing to access or use the Website you will be agreeing to any such changes.

1.5 If you are a customer of Lloyds TSB Bank plc or Bank of Scotland, details of the information we collect and how we use it will also be set out in the Privacy Notice of the product or service which you hold. In the event of a conflict between this Privacy Policy and the Privacy Notice or terms and conditions of your specific product or service, the Privacy Notice or terms and conditions of your specific product or service will take precedence.

2. Information we collect from you

2.1 In general you can visit this Website without telling us who you are or revealing any information about yourself. However, there may be parts of this Website where we may need to collect personal information from you and by submitting your personal information you are consenting to it being used as set out in this Privacy Statement.

3. Use of information collected

3.1 Domain name information that we collect is not used to personally identify you and instead is aggregated to measure the number of visits, average time spent on the Website, pages viewed etc. We use this information to measure the use of our Website and to improve its contents.

3.2 When other personal information, such as your name and email address is collected from you (for example through online forms or via email etc) we will let you know at the time of collection how we will use that personal information. We may also use the personal information you provide or which we collect via this Website for the purposes of:
(i) providing you with services which you have requested and notifying you about important changes or developments to these services;
(ii) updating our records about you;
(iii) crime detection, prevention and prosecution;
(iv) responding to your enquiries and complaints or to process your requests in relation to your information;
(v) administering offers, competitions and other promotions;
(vi) evaluating the effectiveness of our marketing and for research, training and statistical analysis with the aim of improving our services; and
(vii) making the Website easier for you to use and providing you with access to certain parts of the Website.

3.3 Lloyds Bank Wholesale Banking & Markets will treat your personal information as confidential but may share it with each other and disclose it outside the Lloyds Banking Group if:

• you consent;
• it is needed by our agents, advisors or others involved in running accounts and services for you or collecting what you owe Lloyds Banking Group;
• HM Revenue & Customs or other authorities require it;
• the law or public interest permits or requires it;
• required by us or others to investigate or prevent crime;
• we need to provide it to a third party in anticipation of or following a sale, merger of the whole or any part of the Lloyds Banking Group or in the course of a joint venture.

3.4 All countries in the European Economic Area (including the UK) have similar standards of legal protection for your personal information. Lloyds Bank Wholesale Banking & Markets may provide services from centres outside the European Economic Area (such as the USA and India) that do not have the same standard of data protection laws as the UK. However, if we do, we will always have a contract in place to ensure that your personal information is protected at least to UK standards, and we will remain bound by our obligations under the Data Protection Act 1998.

3.5 We may monitor, record, store and use any telephone, email or other communications we have with you for training purposes, so that we can check any instructions given to us, for crime prevention and to improve the quality of our customer service.

3.6 By using the Website you consent to us using your personal information for the purposes described above.
 

4. Use of cookies

In general, you can visit Lloyds Banking Group Websites without identifying who you are or revealing any information about yourself. However, cookies are used to store small amounts of information on your computer, which allows certain information from your web browser to be collected. Cookies are widely used on the internet and do not identify the individual using the computer, just the computer being used. Cookies and other similar technology make it easier for you to log on to and use our websites during future visits.

View our cookie notice.

5. Protecting your privacy

5.1 The Internet is a global environment and using the Internet to collect and process personal information necessarily involves the transmission of data on an international basis. By browsing this Website you acknowledge and agree to our processing of personal information in this way. We accept no responsibility or liability for the security of personal information transmitted via the Internet.

5.2 Our Website may contain links and banner advertisements to other websites, which are outside our control and not covered by this Privacy Policy (“third-party websites”). If you access any third-party websites using the links provided, the operators of these third-party websites may collect information from you which will be used by them in accordance with their privacy policies, which may differ from ours. We do not accept any responsibility for any such third party websites, including without limitation for their accuracy, security, the products or services, which they offer or for any information which is collected through them. You are responsible for reviewing and abiding by the privacy policies and website terms and conditions of any such third-party websites.